top of page
FAQ
-
What shipping method do you use and how long will it take for my candles to arrive?We currently ship all orders with Royal Mail first class postage - Orders should arrive within 7 working days of being placed.
-
Do you accept returns?We don’t currently accept returns but please email us at pennello.studio@outlook.com if you are for any reason unhappy with your order and we will look into the issue for you.
-
Do you ship internationally?We don’t yet offer international shipping on our website, but please drop us an email if outside of the UK and we can calculate a shipping cost for you. Please note these orders will take longer to arrive.
-
Which payment options do you accept?We accept debit and credit cards as well as paypal.
-
How do I learn to care for my candle?Please visit the about section on our website, which has all the information about caring for your candle. If you have any further questions please don't hesitate to get in touch.
-
How long do the candles burn for?The candles burn for approximately 7 hours.
-
How will my candles come packaged?Your items will come in a recyclable Pennello branded box (the thank you note, tissue paper etc are all recyclable too!). In case you want to give the candles as a gift, we wrap the Pennello box in recycled parcel paper to keep it clean and free from stamp labels.
-
Do you offer gift wrapping?We designed our standard shipping box as our gift box – To keep it in good condition and free from any postage labels, we wrap our boxes in recycled parcel paper before sending to you. We also include a small note card, which can be personalised if you wish – Please let us know in the notes section at checkout if you would like to receive an additional note card to write yourself, or if the gift is going direct, please feel free to leave a message for us to write for you.
-
Do you offer wholesale?If you are interesting in working with us we would love to hear from you – Please email pennello.studio@outlook.com.
bottom of page